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Getting Started

Download

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Download the Poshier POS app on your Mac, iPad, or iPhone to get started. Simply click the download link to begin, or head over to the App Store and search for "Poshier POS" to find it. 

Sign Up

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To sign up for Poshier, simply choose either "Sign up with Apple" or "Sign up with Google." Click on your preferred option and follow the on-screen instructions to complete the sign-up process. 

Choose Your Workflow

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Select the workflow that best fits your business model, then tap "Confirm" to continue.

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Full-Service Restaurant

In a full-service setup, guests are seated at a table, and staff take their orders directly at the table or via mobile device. The order is automatically sent to the kitchen for preparation. Once the meal is complete, staff generate the bill, process the payment, and provide a receipt to conclude the transaction.

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  • Key Features: Mobile Ordering, Kitchen Display System (KDS), Dine-In Table Management, Table Layout Editor, Customer Display

  • Maximum Units: 8

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Cooked-to-Order Fast Food

In a fast-food environment, customers place and pay for their orders at the counter. The POS system sends the order directly to the Kitchen Display System (KDS) for preparation. Customers then collect their food at the counter or a designated pickup area.

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  • Key Features: Kitchen Display System (KDS), Customer Display

  • Maximum Units: 6

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Food Kiosk / Food Truck

Designed for streamlined mobile or small-footprint food vendors. Customers place their orders at the counter, pay immediately, and receive their food along with a receipt.

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  • Key Features: Customer Display

  • Maximum Units: 4

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Retail Shop

Ideal for retail storefronts. Customers bring their items to the checkout counter, where staff scan barcodes or select items manually. Staff process the payment and issue a receipt for the purchase.

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  • Key Features: Customer Display

  • Maximum Units: 4

Setting up your company

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Company Information

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In Settings / Company, tap the padlock to unlock the fields, then enter your company name, address, and phone number.

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In the Tax Type section, choose either Exclusive or Inclusive for your company. If you have a VAT number, enter it in the field exactly as it will appear on the receipt.

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Finally, tap the logo area and select your company logo (if you have one). The logo will also be printed on the receipt.

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Tap the padlock again to lock the section.

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Tax Information​​

In Settings / Sales Tax, tap the default tax profile to modify it, or create a new one by tapping the “New” button.

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Next, set the tax name to the legal name of your country, and then enter the tax rate in the Rate field.

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You can set this record as the default, so that items you create will automatically point to it.

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Finally, tap Save to update the record.

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Shop Information

In Settings / Shop, tap the default shop profile, then modify the shop name, address, and phone number. They will be printed on the receipt.

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If you chose the full service restaurant, fast food, and food kiosk workflow, please enter the service charge rate in the field. If you decided that takeaway should also use the service charge, turn this option ON.

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The Registers section shows a list of registers linked under the same account. You can see which register is assigned to a device and who is logged in to it.

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If you have a new device logged in under the same account, you can assign it to a new slot by side swiping it, then choosing “Assign.”

This way, you can add more devices to your account and use them as customer displays, kitchen displays, payment stations, and order stations.

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Connecting a receipt printer

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Poshier POS supports AirPrint A4 printers and Star Micronics thermal printers. Choose “A4” if you prefer a larger version of the receipt, or choose “Thermal” if your device is connected to a Star Micronics printer.

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In Settings / Print, enter any fine print into the field. It will be printed at the bottom of the receipt.

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A4 option

  • Font Size: Choose between Small, Medium, and Large font sizes for the receipt.

  • Line Height: Choose between Loose or Normal line height for the receipt.​

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Thermal option

  • Auto-print receipt: Enable this option to print a receipt automatically after payment is completed.

  • Auto-open cash drawer: Enable this option to automatically open the cash drawer after a payment is completed.

  • Drawer 4-digit password: Set a 4-digit password for manually open the cash drawer.

  • Send food orders to the kitchen printer: Enable this option to send orders to the kitchen printer setup.​

  • Print: Tap the setup button to open the POS printer window. If your printer is paired, it should appear in the list. Tap the printer, then select “Payment Receipt” for receipt printing or “Kitchen Receipt” for printing orders in the kitchen. Finally, select the paper width for your printer. Tap “Save” to update.

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Star Micronics Printer Setup

Follow the instructions that came with the printer to pair it with your iPad and iPhone. Normally, you set the printer to pair mode, and then in your iPad/iPhone Bluetooth settings, select the printer from the “Other Devices” list.​​​​​

Setting up a customer display

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Customer display is a customer-facing display that shows order information, allows customers to enter a tip, and displays your restaurant or retail branding.

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Once your main unit is set up successfully, you can set up a second unit under the same account.

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Main unit setup

  1. In the main unit, go to Settings / Staff and create a new staff member.

  2. Tap the “New” button.

  3. Enter a staff name. For example, “Fee Display.”

  4. Enter a 6-digit password.

  5. Set Enable POS to OFF.

  6. Set Enable Kitchen to OFF.

  7. Tap “Done” to save.

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Enable fee display on the main unit

  1. In the main unit, go to Settings / POS.

  2. Set Enable fee display to ON.

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Second unit setup

  1. Download Poshier from the App Store and sign in using the same account you created on the main unit.

  2. In Settings, log in with the admin account.

  3. Go to Settings / Shop. Tap the shop record, then scroll down to the Registers section.

  4. Swipe an “Unassigned” record, then tap “Assign.”
    This will lock that POS slot to the second unit.

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Configure the fee display message on the second unit

  1. In Settings / Fee Display, enter a message for your customers.

  2. Tap the record for this customer display should listen to.
    In this case, select POS: 1 (since it is the one handling payments).

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Additional steps on the second unit

  1. In Settings / POS, scroll down to “Hide functions in this iPad.”

  2. Hide Kitchen, POS, Menu, Report, and Help by setting them to ON.

  3. Unhide Fee Display by setting it to OFF.

  4. Restart the app.

  5. Log in to Poshier with the newly created staff account.

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Tips

  • Set an image in Settings / Company to brand the customer display.

  • Enter a customer message. For example: “Would you like to leave a tip?”

  • Change the color scheme in Settings / POS to match your restaurant or shop style.

  • A stable internet connection is required for the second unit to work properly.

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Pro Tips

  • Restart the app to see the Settings section.

  • Restart again to hide the Settings section.

Setting up a card reader

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Poshier POS supports the PayPal / Zettle card reader. 

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Zettle by PayPal allows you to accept a variety of payment methods, including credit cards, debit cards, Apple Pay, and Google Pay. This flexibility makes it easier for you to serve your customers. 

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To begin, go to Zettle.com. Click “Sign Up” to create your business account by completing the registration form. After you’ve finished the form, click “Agree and Create Account.”

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If you don’t have a card reader yet, you can purchase one directly from Zettle.com.

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Steps to setup the PayPal / Zettle Card Reader:

  1. Go to Settings > PayPal / Zettle Card Reader.

  2. Tap the padlock icon to unlock the fields.

  3. Set Enable the card reader to ON.

  4. Open Reader settings. You will be redirected to Zettle’s login page.  Log in to your Zettle account to ensure that funds are transferred safely to your account.

  5. In the Hardware section, tap “Card readers.”

  6. Allow Bluetooth access when prompted.

  7. Turn on the card reader and bring it close to your iPad or iPhone.

  8. Once the reader is detected, tap it to start pairing.

  9. Follow the on-screen instructions to complete the pairing.

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In addition, you can set up tipping directly in this Zettle settings page. The tip option will be shown to your customers on the card reader before they confirm the payment.

​Setting up a barcode reader

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You can use either the camera on your iPad and iPhone as a barcode scanner, or a USB handheld barcode scanner(such as the CipherLab barcode scanner series).

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Enabling the camera as a barcode scanner on iPhone

  1. In the POS section or the Takeaway section, tap the barcode icon to activate the rear-facing camera.

  2. Tap again to deactivate the camera.

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Enabling the camera as a barcode scanner on iPad

  1. Go to Settings / POS.

  2. Turn on the “Enable camera for barcode scanning” option.

  3. Restart the app.

  4. In the POS section or the Takeaway section, a front-facing barcode scanner will appear below the item browser.

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Setting up the handheld barcode scanner

Follow “Setting up the receipt printer” first to set up the printer. Then:

  1. Plug the scanner into the USB port on the receipt printer.

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Testing the camera

  1. Enable the camera when needed.

  2. Point the camera at any barcode.

  3. You will hear a beep, and an “Item not found” message will be displayed.

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Testing the handheld scanner

  1. Scan any barcodes with the scanner.

  2. You will hear a beep, and an “Item not found” message will be displayed.

Setting up a kitchen display (KDS)

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Applicable for the full-service restaurant and fast food workflows.

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Kitchen display works in the kitchen. It shows incoming orders on a screen so staff can see what to cook, track changes, and prepare items.

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Once your main unit is set up successfully, you can set up a second unit under the same account.

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Main unit setup

  1. In the main unit, go to Settings / Staff and create a new staff member.

  2. Tap the “New” button.

  3. Enter a staff name (e.g., “Kitchen Display”).

  4. Enter a 6-digit password.

  5. Set Enable POS to OFF.

  6. Tap “Done” to save.

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Second unit setup

  1. Download Poshier from the App Store and sign in using the same account you created on the main unit.

  2. In Settings, log in with the admin account.

  3. Go to Settings / Shop. Tap the shop record, then scroll down to the Registers section.

  4. Side-swipe an “Unassigned” record, then tap “Assign.”
    This will lock that POS slot to the second unit.

  5. Go to Settings / POS, scroll down to “Hide functions in this iPad.”

  6. Hide POS, Fee display, Menu, Report, and Help by setting them to ON.

  7. Unhide Kitchen by setting it to OFF.

  8. Restart the app.

  9. Log in to Poshier with the newly created staff account.

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Tips​

  • Change the color scheme in Settings / POS to match condition of the kitchen or the bar.

  • A stable internet connection is required for the second unit to work properly.

Daily Operations

Login, starting and ending a shift

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Keeping track of both cash and cashless transactions is essential for accountability and accuracy. By opening and closing your register for each shift, you’ll always know who handled each transaction and when.
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By default, you will be assigned to POS 1 and logged into it by the Admin account after completing the sign-up process. You should create another account for your staff to use during daily operations.
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First, let's close the register, as the Admin is already logged in. In the POS section of the retail workflow or the Dine-in/Takeaway section of the restaurant workflow, tap the "Cash Register" button in the top left corner to open a summary page of the current shift. Tap the "Close Register" button to end the shift. If you have a receipt printer paired, a shift report will print automatically. The login page will then appear, waiting for the next user.

 


Login

On the login page, your staff can log in to Poshier by tapping their account, entering their password, and pressing enter.

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Starting a Shift

Once logged in, enter the opening amount using the numpad. This is the cash available for giving change. However, you can skip this step if you are running a cashless business. Tap "Open Register" to begin your shift.


You can now start selling items for the shift. When necessary, you can check your shift's figures by tapping the cash register button. Tap the print button to print out the summary.
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The summary includes:

  • Shift details: Start date and time, staff name, shift number, and transaction count.

  • Cash summary: Opening amount, cash sales, refunds, and expected cash in the drawer.

  • Card summary: All card payments and refunds processed during the shift.

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Ending a Shift

  1. Tap the Cash Register button.

  2. If your business handles cash, pay attention to the "Expected Amount." Your staff must count the cash in the drawer and enter that amount using the numpad, which will calculate any variance from the expected total.

  3. When ready, tap "Close Register" to end the shift.

Clock-In / Clock-Out

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​Use this function if you wish to keep track of your staff's attendance.  An attendance report is available in the Reports section.

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Clocking In

  1. Tap the Clock-In button (A person with a tick) on the top-right function bar.

  2. Tap the account profile of the staff member clocking in.

  3. Enter the password and tap Enter.

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Clocking Out

  1. Tap the account profile of the staff member clocking out in the right panel.

  2. Enter the password and tap Enter.

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Taking customer orders for Retail and Takeaway

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​Retail and Takeaway

In the POS section for retail and the Takeaway section for restaurants, you can take customer orders by tapping items in the panel on the right or by using the barcode scanner to find items.

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Finding Items

  • Browse: Scroll through the list and locate the item you want, or tap the category list at the top to jump directly to a specific category.

  • Search: Tap the search field and enter any part of the item's name or its menu ID.

  • Scan: Scan the barcode using a handheld scanner or the built-in camera.

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Adding Items to an Order

  • Tap the item or scan the barcode to add it to the order in the panel on the left.

  • If the item has price variants or customizations attached, a panel will appear asking you to make your selections before adding it to the order. Tap "Save" to add.

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Updating and Deleting Items

  • Tap the item you wish to update or delete from the order. 

  • Make changes to the price variants or customizations options.

  • Tap "Save" to update.

  • ​Tap "Delete" if you wish to remove it from the order.

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Checkout

When all items have been added to the order and you are ready to check out, tap the Checkout button to open the checkout panel. Before committing the payment, you can perform various actions such as applying discounts, redeeming points, adding tips, selecting a payment type, and splitting the bill.

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Applying a Discount

  • To the Entire Order.

    1. In the checkout panel, tap "Discount" and select a discount item to apply.

    2. To remove the applied discount, tap "Discount" in the checkout panel and select "Remove all."

  • To an Individual Item in the Order.

    1. Tap the close button (X) to close the checkout panel.

    2. Swipe left on the item and tap "Discount"

    3. Select a discount item to apply.

    4. Tap the checkout button again to continue checkout.

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Applying a Tip

  • In the checkout panel, tap "Tip" and select a tip item to apply.

  • To remove the applied tip, tap "Tip" in the checkout panel and select "Remove all."

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Redemption

  1. Tap the customer button in the top-right function bar.

  2. Locate the customer and select them from the list.

  3. Tap "Link customer to order."

  4. Tap "Checkout" to open the checkout panel.

  5. Tap "Redeem," enter the points to redeem using the keypad, and tap "Apply."

  6. To cancel: Tap "Redeem," enter 0 points, and tap "Apply."

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Cash Payment

  1. In the checkout panel, tap "Cash."

  2. Enter the tender amount using the keypad, or select a preset tender value from the array.

  3. Tap "Match" to reset the amount if necessary.

  4. Finally, tap the "Pay" button and then "Confirm" to complete the transaction.

  5. Once the transaction is complete, a summary panel will appear where you can:

    • Print the receipt.

    • Open the cash drawer (if password protection is enabled, enter your password to proceed).

    • Tap "Dismiss" to exit the transaction screen.

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Card Payment

  1. In the checkout panel, tap "Card."

  2. A card payment panel will appear showing the payment amount.

  3. Present the card reader to your customer to collect payment.

  4. If you have the tip option enabled during your card reader setup, a tip prompt will be presented to your customer at this stage.

  5. To cancel the payment: Tap "Cancel" on the card payment panel.

  6. Once the transaction is complete, a summary panel will appear where you can:

    • Print the receipt.

    • Open the cash drawer (if password protection is enabled, enter your password to proceed).

    • Tap "Dismiss" to exit the transaction screen.

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Splitting a Bill

  1. In the checkout panel, tap "Split."

  2. Set the number of splits using the + or – buttons.

  3. To change the payment type, scroll through the payment type buttons.

    • Cash Payment: Tap "Charge" and select a tender amount from the preset values. Tap "Pay," then tap "Pay" again to confirm. Tap "Print" to print the receipt.

    • Card Payment: Tap "Charge" and present the card reader to your customer to collect payment. Tap "Print" to print the receipt.

  4. When all payments have been received successfully, tap "Dismiss" to finalize the order.

  5. To cancel a split payment, tap the close button to exit. However, once a payment has been collected, you must complete the remaining split payments.

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Start Over

  • Tap "Start Over" to clear the current order.

Taking customer orders for dine-in

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Floor Plan and Tables

In the Dine-In section, a default floor plan with 4 tables is displayed. Please refer to the Table Layout Management section for details on customizing your floor layout.

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Table Information Displayed:

  • Name: The name or label of the table.

  • Number of Guests: The guest count (covers) entered when opening the table.

  • Counter: Displays [Served Items] / [Total Items Ordered] (e.g., 3/5 means 3 out of 5 ordered dishes have been served).

  • Timer: Tracks the total time elapsed since the table was opened.

  • Eye Icon: Indicates that this table is currently being viewed or modified from another POS station.

 

 

Table Status Indicators:

  • Dimmed: Table is available.

  • Highlighted: Table is occupied.

  • Flashing: Dishes are ready to pick up at the counter and serve.

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Seating Guests

  1. In the Dine-In section, tap an available table.

  2. Enter the number of guests and tap "Set."

  3. Choose one of two options:
    • Start adding items to the order immediately.
    • Tap "Prepare Table for Guests" to hold the table and return to take the order later.

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Finding Items

  • Browse: Scroll through the list and locate the item, or tap the category list at the top to jump directly to a specific category.

  • Search: Tap the search field and enter any part of the item's name or its menu ID.

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Adding Items to the Table

  • Tap an item to add it to the order panel on the left.

  • If the item has price variants or customizations attached, a panel will appear asking you to make your selections before adding it to the order.

  • After adding items to a table, you must tap the "Confirm Order" button. This sends the items directly to the kitchen display.

  • You can continue adding items to the table even after confirming a previous order.

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Updating and Deleting Items

  • Tap the item you wish to update or delete from the table. 

  • Make changes to the price variants or customizations options.

  • Tap "Save" to update.

  • ​Tap "Delete" if you wish to remove it from the order.

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Checkout

When all items have been served and your customers are ready to pay, tap the Checkout button (the dollar sign icon located in the top-right function bar) to open the checkout page. Before committing the payment, you can perform various actions such as printing the bill, applying discounts, redeeming points, adding tips, selecting a payment type, and splitting the bill.

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Printing a Bill

Print the bill and present it at the table.

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Applying a Discount

  • To the Entire Order.

    1. In the checkout panel, tap "Discount" and select a discount item to apply.

    2. To remove the applied discount, tap "Discount" in the checkout panel and select "Remove all."

  • To an Individual Item in the Order.

    1. Swipe left on the item and tap "Discount"

    2. Select a discount item to apply.

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Applying a Tip

  • In the checkout panel, tap "Tip" and select a tip item to apply.

  • To remove the applied tip, tap "Tip" in the checkout panel and select "Remove all."

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Redemption

  1. Tap the "Cancel Checkout" button to go back to the table order view.

  2. Tap the customer button in the top-right function bar

  3. Locate the customer and select them from the list.

  4. Tap "Link customer to order."

  5. Tap the "Checkout" button to open the checkout page.

  6. Tap "Redeem," enter the points to redeem using the keypad, and tap "Apply."

  7. To cancel: Tap "Redeem," enter 0 points, and tap "Apply."

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Cash Payment

  1. In the checkout panel, tap "Cash."

  2. Enter the tender amount using the keypad, or select a preset tender value from the array.

  3. Tap "Match" to reset the amount if necessary.

  4. Finally, tap the "Pay" button and then "Confirm" to complete the transaction.

  5. Once the transaction is complete, a summary panel will appear where you can:

    • Print the receipt.

    • Open the cash drawer (if password protection is enabled, enter your password to proceed).

    • Tap "Dismiss" to return to the floor view.

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Card Payment

  1. In the checkout panel, tap "Card."

  2. A card payment panel will appear showing the payment amount.

  3. Present the card reader to your customer to collect payment.

  4. If you enabled the tip option during card reader setup, a tip prompt will be presented to your customer at this stage.

  5. To cancel the payment: Tap "Cancel" on the card payment panel.

  6. Once the transaction is complete, a summary panel will appear where you can:

    • Print the receipt.

    • Open the cash drawer (if password protection is enabled, enter your password to proceed).

    • Tap "Dismiss" to return to the floor view.

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Splitting a Bill

  1. In the checkout panel, tap "Split."

  2. Set the number of splits using the + or – buttons.

  3. To change the payment type, scroll through the payment type buttons:

    • Cash Payment: Tap "Charge" and select a tender amount from the preset values. Tap "Pay," then tap "Pay" again to confirm. Tap "Print" to print the receipt.

    • Card Payment: Tap "Charge" and present the card reader to your customer to collect payment. Tap "Print" to print the receipt.

  4. When all payments have been received successfully, tap "Dismiss" to finalize the order.

  5. To cancel a split payment, tap the close button to exit. However, once a payment has been collected, you must complete the remaining split payments.

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Cancel Checkout

  • Tap "Cancel checkout" to return to the table order view.

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Cancel Table Order

If guests leave after a table has already been opened, you can cancel the table and its associated orders using this function. 

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  1. Tap the Trash button on the top-right button bar.

  2. Select a reason from the list and enter optional comments.

  3. Tap "Confirm Cancel Order" and then "Confirm."

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Return to the Floor View

  • Tap the "Back" button on the top-left button bar.​​

Change Table

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​Change Table allows floor staff to move an active order from one table to another.

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  1. In the table's order view, tap the "Change Table" button on the top-left function bar.

  2. Select an available table from the list.

  3. Tap "Change" and then "Confirm."

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Booking

 

A Booking (or Reservation) is an advance arrangement made by a guest to secure a table for a specific date, time, and party size.

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Creating a Booking

  1. In the Dine-In section, tap the "Booking" button on the top-right function bar.

  2. Select the desired date using the date wheel.

  3. On the schedule grid, tap the time slot and table you wish to reserve.

  4. Tap "Book," then enter the guest's name, party size, and contact number.

  5. Tap "Save" to confirm the reservation.

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Updating a Booking

  1. Select the booking date using the date wheel.

  2. From the Booking list, tap the booking record to modify its details.

  3. Note: To change the booking date or time, cancel the existing booking and create a new one.

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Printing the Daily Booking List

  1. Select the desired date using the date wheel.

  2. Tap the "Print" button to print the booking list on the paired POS printer.

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Checking In a Guest

  1. Select the booking date using the date wheel.

  2. From the Booking list, tap the booking record and then tap "Check In." A checkmark will appear on the record to indicate the table is occupied.

  3. To undo: Tap the booking record and select "Cancel Check In."

Mobile Ordering

 

Applicable to the full-service workflow.

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Mobile ordering allows customers to place orders directly using their own mobile devices. Once placed, their orders are automatically assigned to their tables and sent directly to the Kitchen Display System (KDS).

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Once the table is billed, the QR code expires to prevent any further orders.

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Printing a Mobile Ordering QR Code for a Table

  1. Tap to open a table in the Dine-In section.

  2. Tap the "Barcode" button on the top-left function bar.

  3. Tap "Print" to print out the QR code.

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Pause and Resume Orders

 

If you need to assist another customer while the current customer is busy or deciding, you can pause their active order and resume it later.

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Pausing an Order

  1. Tap the "Pause" button on the top-right function bar.​

  2. Tap "Save order" to confirm.

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Resuming an Order

  1. Tap the "Resume" button on the top-right function bar.​

  2. Select the order from the list and tap "Resume".

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Refund

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You can issue a refund for individual items or for the entire order. If the original payment was settled by credit card, the refund will be processed directly back to the card. ​​​​

 

Issuing a Refund

  1. Tap the "Order" button on the top-right function bar.

  2. Locate the order you wish to refund and tap it to display the full details.

  3. Select the specific items to refund.

  4. Tap the "Refund" button.

  5. Tap the "Refund $xxx" in the confirmation box to complete the process.

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Screen Lock

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Use this feature to lock the POS and prevent unauthorized access.

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Locking the Screen

  1. Tap the Padlock button on the top-left function bar to lock the screen instantly.

  2. To unlock, enter the password of the logged-in staff member and press enter.​

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Using the Kitchen Display System (KDS)

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Applicable to full-service restaurant and fast-food workflows.

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Follow the "Setting Up the Kitchen Display (KDS)" section to install the KDS app on your iPad and link it to your account. You can set up multiple KDS units if you have more than one preparation area (e.g., a separate Bar station for drinks).

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When new orders arrive, they are presented in either Table Mode or Item Mode. You can switch between modes at any time by tapping their respective buttons on the toolbar.

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Table Mode

In Table Mode, items are grouped vertically by table or ticket. New incoming orders stack to the right side of the screen.

  • Dine-In Orders: Displayed in Orange with the table number on the left.

  • Takeout Orders: Displayed in Blue with the order number on the left.

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Operations in Table Mode:

  • Print Ticket: Tap the Print button to print the order ticket if a local POS printer is paired.

  • Adjust Table View: Tap the Table View button once to adjust table sizes on screen. Tap it again to return to full view. If an order contains many items, scroll down to view additional items at the bottom.

  • Update Item Status:

    • Tap an item once to change its status to "Preparing."

    • Tap it a second time to mark it as "Complete," indicating the dish is ready for service.

    • Made a mistake? Tap the item again to cycle back to the correct status.

  • Hide Completed Orders: Once all items on a ticket are finished, tap the Minimize button to hide the ticket from the screen.

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Item Mode

In Item Mode, orders are displayed as individual tickets—mimicking traditional kitchen paper slips—allowing staff to focus on one dish at a time. Once a dish is finished, staff can print a ticket to attach to the order for pickup or delivery.

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Operations in Item Mode:

  • Tap the item to change its status to "Preparing."

  • Tap the "Complete" button to mark the item finished and automatically minimize the ticket from the screen.

 

 

Filtering by Station/Department

Filters are useful for kitchens with distinct prep stations (e.g., Grill, Fryer, Bar).

  1. On the KDS toolbar, tap the Filter button.

  2. Select the specific categories assigned to that station from the list.

  3. Tap "Save" to update your view.

 

 

Note: A stable local Wi-Fi connection is required for the KDS to receive real-time order updates reliably.

Management & Admin

Setting up your menu

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Applicable to all restaurants workflow.

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In the menu section, you can add, modify, and delete items in the menu section with Admin access right.
 

Adding Items

  1. Tap the "Add" button in the top right corner.

  2. Make sure "à la carte" is selected.

  3. Fill in the available fields.

  4. Tap the Save button to create the item.

 

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Modifying Items

  1. Tap any item in the list.

  2. Modify the fields as needed.

  3. Tap the Save button to update the record.

 

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Deleting Items

  1. Tap any item in the list.

  2. Scroll down to the very bottom.

  3. Tap the Delete button to remove the record.

 

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Available Fields

  • Category: Used to group items and provide quick access when adding items to an order. Also, in the Kitchen Display, you can filter categories of interest for the kitchen and the bar.

  • Menu ID: A numeric value representing items in the menu. It can be used in the search function for quick access.

  • Name: The name of the item. This can also be used in the search function to locate the item.

  • Desc: A description of the item for internal use.

  • Barcode: A barcode value used by the barcode scanner. If you are using the built-in camera, capture the barcode by pointing it at the item. If you are using a handheld scanner, simply scan the barcode to capture the value.

  • Tax: Points to the tax profile used for tax calculations.

  • Mobile Ordering: Turn this on to include the item in the mobile ordering menu.

  • Price: The price of the item.

  • Price Variant: Create price variants for items that have different prices, such as iced and hot tea.

  • Cost: The cost of the item, which is useful for calculating profits in certain reports.

  • Set Upcharge: The additional price added when the item is part of a set meal.

  • Photo: A photo of the item, if available.

  • Shape: Choose a shape to display when a photo is not available.

  • Background Color: Choose a background color for the selected shape.

  • Customizations: Create customizations for items that have different options to choose from, such as tea selections (oolong, jasmine, and green tea).

  • Track Stock: Enable this to use stock tracking. Enter values in the "In Stock" and "Low Stock" fields to trigger a warning when inventory runs low.

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Price Variants

If your item has price variants—such as hot and iced tea, or different drink sizes like small, medium, and large—you don't need to create separate items with different prices. Instead, you can create a single item with price variants to simplify your menu.

 

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Steps to Use Price Variants:

  1. Tap the "Use Price Variant" button in the Price section.

  2. Enter the name of the variant (such as "Hot" or "Iced").

  3. Enter the price.

  4. Enter the cost (this helps calculate profits in reports).

  5. Tap the "Add" button.

  6. Repeat the steps above for all price variants.

  7. Tap the Apply button to save them to the item you are editing.

 

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Customizations

If you offer an item like tea, you don't need to create multiple separate items for each kind. Instead, you can use customization to offer an array of choices (such as oolong, green tea, etc.) under a single "Tea" item.
Another example is a steak: you can create different cooking temperatures (medium rare, medium, and medium well). You can also create add-ons for the steak, such as side dishes like French fries, mashed potatoes, and sweet corn.

 

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Steps to Use Customizations:

  1. Tap the "Edit" button in the Customization section.

  2. In the Customization panel, tap the "Build a New Set" button.

  3. Enter the name of your customization (such as "Temperature").

  4. Enter "Medium Rare," "Medium," and "Medium Well" in the Item field, and tap "Add" after each entry.

  5. In the Selection Type, choose between Single or Multiple. Select "Single" for temperature since only one option can be chosen. On the other hand, if you are building an add-on such as a side dish, select "Multiple" because customers can choose more than one.

  6. Tap the "Save" button.

  7. Finally, select the newly created customization item from the list and tap the "Apply" button.

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Set menu

A set menu is a curated selection of dishes offered together at a fixed, combined price .

Unlike ordering à la carte—where every appetizer, main course, and side is chosen and priced individually—a set menu guides the customer through a cohesive dining experience.

 

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Common Applications:

  • Lunch Specials / Business Lunches: Quick, cost-effective meals during the workday.

  • Special Occasions: Valentine’s Day, New Year’s Eve, or holiday dinners.

  • Tasting Menus (Degustation): Multi-course culinary journeys curated by high-end chefs.

  • Value Combos: Commonly seen in casual dining or fast-casual restaurants (e.g., a burger, fries, and a drink bundled together as a "meal").​​​

​​

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Steps to Create a Set Meal:

  1. Select "Set menu."

  2. Enter all the available fields, similar to à la carte.

  3. Down in the Set Menu section, tap the "Edit" button to open the Set Menu Item panel.

  4. Tap the "Create set item" button, then enter a section name such as "Appetizer."

  5. In the Search section, search for items you have already created as à la carte (such as buffalo chicken dip, stuffed mushrooms, and mozzarella sticks).

  6. Tap the searched items to add them to the Appetizer section for this example. (Note: Tap any added items if you need to remove them).

  7. Tap the "Save" button once you have added all the items for the Appetizer section. This will take you back to the "Set Menu Item" panel.

  8. Repeat the steps above for other courses, such as "Drinks" or "Main Course," as necessary.

  9. Select the created set items from the list, then tap the "Apply" button. 

  10. Tap "Save."​

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Mobile Ordering Menu Synchronization

When you add new items or update your menu, you must perform a synchronization with the mobile ordering system so your customers receive the latest version. If you want to hide items from the menu, disable the mobile order field.

 

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Steps to Sync the Menu:

  1. In the Menu Section, tap the "Sync" button on the top-left function bar.

  2. Tap "Sync" to confirm.

 

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Setting up your Catalog

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Applicable to the retail workflow.

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In the Catalog section, you can add, modify, and delete items in the catalog section with Admin access right.

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Adding Items

  1. Tap the "Add" button in the top right corner.

  2. Fill in the available fields.

  3. Tap the Save button to create the item.

 

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Modifying Items

  1. Tap any item in the list.

  2. Modify the fields as needed.

  3. Tap the Save button to update the record.

 

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Deleting Items

  1. Tap any item in the list.

  2. Scroll down to the very bottom.

  3. Tap the Delete button to remove the record.

 

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Available Fields​

  • Name: The name of the item. This can also be used in the search function to locate the item.

  • Code: A numeric value representing items in the catalog. It can be used in the search function for quick access.

  • Barcode: A barcode value used by the barcode scanner. If you are using the built-in camera, capture the barcode by pointing it at the item. If you are using a handheld scanner, simply scan the barcode to capture the value.

  • Tax: Points to the tax profile used for tax calculations.

  • Price: The price of the item.

  • Cost: The cost of the item, which is useful for calculating profits in certain reports.

  • Photo: A photo of the item, if available.

  • Shape: Choose a shape to display when photo is not available.

  • Background Color: Choose a background color for the selected shape.

  • Group: Used to group items and provide quick access to items in the POS section.

  • Brand: Extra info for internal use.

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Setting up Multi-Buy Promotions and Price Promotions

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Multi-buy promotions encourage customers to buy multiple products at once, often at a discounted price. Common examples include "2 for the price of 1" or "buy one, get one free."


Price promotions provide a discount on the price of a product or service. These can be a temporary price reduction aimed at boosting sales.

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Adding a Price Promotion

  1. In the Menu Section, tap the "Promotion" button on the top-right function bar.

  2. Tap the "New" button in the top-left corner.

  3. Enter the Promotion Name. It will appear on receipts and reports.

  4. Choose "Promotion Price" from the Promotion Type by scrolling up or down.

  5. Enter the promotional price in the Price field.

  6. In the search box, search for the item you wish to apply the promotional price to.

  7. Tap the "+" button next to the item to apply it. You may add more than one item to a promotion.

  8. Tap the "-" button to remove an item from the list.

  9. Tap Save to create the promotion.

  10. You should see the newly created item on the list.

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Adding a Bundled Promotion (Buy X Get Y Free)

  1. In the Menu Section, tap the "Promotion" button on the top-right function bar.

  2. Tap the "New" button in the top-left corner.

  3. Enter the Promotion Name. It will appear on receipts and reports.

  4. Choose "Bundled Promotion" from the Promotion Type by scrolling up or down.

  5. Enter a number in the Buy field and in the Get field.

  6. In the search box, search for the item you wish to include in the promotion.

  7. Tap the "+" button next to the item to apply it. You may add more than one item to a promotion.

  8. Tap the "-" button to remove an item from the list.

  9. Tap Save to create the promotion.

  10. You should see the newly created item in the list.

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Adding a Value Bundle (Buy X For $Y)

  1. In the Menu Section, tap the "Promotion" button on the top-right function bar.

  2. Tap the "New" button in the top-left corner.

  3. Enter the Promotion Name. It will appear on receipts and reports.

  4. Choose "Value Bundle" from the Promotion Type by scrolling up or down.

  5. Enter a number in the Buy field and the price in the For field.

  6. In the search box, search for the item you wish to include in the promotion.

  7. Tap the "+" button next to the item to apply it. You may add more than one item to a promotion.

  8. Tap the "-" button to remove an item from the list.

  9. Tap Save to create the promotion.

  10. You should see the newly created item in the list.

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Modifying a Promotion

  1. In the Promotion panel, tap the blue button next to the promotion record.

  2. Modify the fields as needed.

  3. Tap the Save button to update the record.

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Enabling and Disabling a Promotion

  • In the Promotion panel, toggle the switch in the promotion record under the "Active" column.

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Using the Promotions

Once the promotion is set up and active, it will apply to orders automatically during daily operations. Your staff cannot alter the rules or turn them on or off unless they have admin access to their accounts.

  • Example 1 (Buy 1 Get 1 Free): When your staff adds the first item to the order, the price is the same as the list price. When the second item is added—since it is free under the promotion—the price for that second item will become $0.

  • Example 2 (Buy 2 for $2 on a $1.50 item): When your staff adds the first item, the price is $1.50 as the list price. When the second item is added, both items will be marked down to $1 each as expected.

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Reporting
Used promotions are recorded in the staff shift report as well as the Summary report, Sales report, Z Report, Detailed Product Breakdown report, Sales Summary, and a dedicated Promotion Summary.
These reports track the number of promotions used and the total discounted value applied.

 

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Tips
If you have multiple pay stations, ensure you have a stable Wi-Fi connection when promotions are added or updated. This ensures they synchronize across all devices. Always test the promotions by adding them to a live order to confirm they are working correctly.

 

Setting up Discounts

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Unlike promotions—which apply automatically based on preset rules—discounts are manually triggered by staff at checkout. They use straightforward mathematical calculations, such as a flat dollar amount off or a fixed percentage off an item or the entire ticket.

 

 

Adding a Discount

  1. Go to Settings > Discount

  2. Tap "New."

  3. Enter the Discount Name (this will appear on reports).

  4. Enter a value in the Value field, then select either a flat dollar amount ($) or a fixed percentage (%).

  5. Set Enable to On.

  6. (Optional) Enter an amount in the Minimum Spending Per Order field to enforce a minimum spend required to apply the discount.

  7. Set the Effective Period:
    • Select Forever for ongoing discounts.
    • Select Range for seasonal or time-limited discounts (e.g., a After-Christmas sale).

  8. Tap Save to create.

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Updating a Discount

  1. Go to Settings > Discount

  2. Tap a record from the list.

  3. Edit the record as needed.

  4. Tap Save to update.

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Reporting

Used discounts are recorded in the staff shift report as well as the Summary report, Sales report, Z Report, Detailed Product Breakdown report, Sales Summary, and a dedicated Discount Summary.
These reports track the number of discounts redeemed and the aggregate amount applied.

 

 

Tips

If you have multiple POS stations, ensure you have a stable Wi-Fi connection when discounts are added or updated. This ensures they synchronize across all devices. Always test new discounts by adding them to a live order to confirm they are working correctly.

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Setting up Tip Profiles

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You can create tip profiles for staff to apply at checkout, or for customers to choose directly on a customer-facing display or card reader.


For tip settings specific to your payment terminal, please refer to the Setting Up a Card Reader section.

 

 

Adding a Tip Profile

  1. Go to Settings > Tip.

  2. Tap "New."

  3. Enter a value in the Tip Rate field, then select either a flat dollar amount ($) or a fixed percentage (%).

  4. Tap "Save" to create the tip profile.

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Updating a Tip Profile

  1. Go to Settings > Tip.

  2. Select a tip record from the list.

  3. Update the details as needed.

  4. Tap "Save" to apply the changes.

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Reporting

Tips are recorded in the Staff Shift Report, Summary Report, Sales Report, and Z Report. These reports track the total tip amounts collected.

 

 

Tips

If you use multiple POS stations or customer displays, ensure you have a stable Wi-Fi connection when adding or updating tip profiles so changes synchronize across all devices. Always test new tip options on a live order to confirm they apply correctly.

Setting Up Sales Tax

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You can set up multiple tax profiles and apply them to items according to local legal requirements. If you sell tax-exempt items, you must create a separate tax profile with a 0% rate for them.

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Adding a Tax Profile

  1. Go to Settings > Sales Tax.

  2. Tap "New."

  3. Enter the tax name required by your local tax authority (e.g., VAT, GST, State Tax).

  4. Enter the tax rate.

  5. Toggle Set Default to ON if you want newly created items to automatically use this profile.

  6. Tap "Save" to create the profile.

 

 

Updating a Tax Profile

  1. Go to Settings > Sales Tax.

  2. Select a tax profile from the list.

  3. Update the details as needed.

  4. Tap "Save" to apply the changes.

 

 

Linking Tax Profiles to Items

When Set Default is enabled on a tax profile, newly created items will automatically link to it. If you manage multiple tax profiles for different types of items, use one of the following methods to assign them:

 

Method 1: From Sales Tax Settings

  1. Go to Settings > Sales Tax.

  2. Select the tax profile you want to apply.

  3. Tap "Apply to Items."

  4. Toggle the switch next to each item you want to link to this tax profile.

  5. Tap "Save" to apply.

 

Method 2: From Catalog Section (Retail Workflow)

  1. Go to the Category section.

  2. Tap an item to open its details panel.

  3. Tap the Tax field and select a tax profile from the list.

  4. Tap "Save" to update.

 

Method 3: From Menu Section (Restaurant Workflows)

  1. Go to the Menu section.

  2. Tap an item to open its details panel.

  3. Tap the Tax field and select a tax profile from the list.

  4. Tap "Save" to update.

 

 

Reporting

Taxes collected are tracked in the Staff Shift Report, Summary Report, Sales Report, Tax Report, and Z Report.

 

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Tips

If you use multiple POS stations or customer displays, ensure you have a stable Wi-Fi connection when adding or updating tax profiles so changes synchronize across all devices. Always test new tax options on a live order to confirm they calculate correctly.

Setting Up a Loyalty Program

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A loyalty program encourages repeat business by rewarding customers for their purchases.

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How It Works

  • Earn Points: Every time a customer makes a purchase, they earn points based on how much they spend (e.g., $1 spent = 1 point earned).

  • Accumulate: Points are automatically linked to the customer's profile via their phone number or email.

  • Redeem: Once customers accumulate enough points, they can redeem them during checkout for dollar-off rewards (e.g., 100 points = $5 off).

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Activating the Loyalty Program

  1. Go to the Menu or Catalog section.

  2. Tap the Loyalty button on the top-right function bar.

  3. Enter a Reward Name.

  4. Enter a value in the Points Per Dollar field (number of points earned per dollar spent).

  5. Enter a value in the Redemption Rate field (number of points required to redeem $1).

  6. (Optional) Enter an Initial Account Balance for new members.

  7. Select an Expiration Rule by scrolling up or down:

    • Time-Based: Set the number of months before earned points expire.

    • End of Year: All points expire at the end of the calendar year.

  8. Choose your Earning Rules:

    • Earn on Amount Paid: Customers earn points on the actual amount paid after discounts/rewards.

    • Earn on Order Total: Customers earn points on the full subtotal of the items ordered, regardless of discounts/rewards applied.

    • Disable Earning on Redemptions: Customers will not earn points on a transaction if they redeem points or use a reward during checkout.

  9. Tap "Save" to activate.

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Earning Points in Daily Operations

  1. Tap the Customer button (the smiley face icon) on the top-right function bar.

  2. Locate and select a customer from the list:

    • Search by Name or Phone Number.

    • If the customer is new, tap "New," enter their name, phone number, and date of birth, then tap "Save" to create account.

  3. Tap "Link Selected Customer to Order."

  4. Proceed to checkout and complete the transaction to award points.

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Redeeming Points in Daily Operations

  1. Tap the Customer button (the smiley face icon) on the top-right function bar.

  2. Locate and select the customer from the list.

  3. Tap "Link Selected Customer to Order."

  4. Proceed to checkout.

  5. Tap "Redeem" and enter the number of points the customer wishes to use.

  6. Tap "Apply."

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Checking Customer Point History

  1. Tap the Customer button (the smiley face icon) on the top-right function bar.

  2. Locate the customer on the list and tap the blue icon on their record.

  3. Select the Points tab to view their earning and redemption history.

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Reporting

Points earned and redeemed are tracked in the Staff Shift Report, Summary Report, Sales Report, Tax Report, Z Report, and a dedicated Point Redemption Report.

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Tips

If you use multiple POS stations or customer displays, ensure you have a stable Wi-Fi connection when setting up or updating the loyalty program so settings synchronize across all devices.

 

Table Layout Management

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​TLM gives full-service restaurants a visual map of their dining room to track tables, guest seating, and order statuses in real time.
Instead of typing in abstract table numbers, servers interact directly with a digital map of the restaurant's actual layout.

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Core Functions of Table Management


1. Visual Floor Plan & Floor Mapping

  • Custom Layouts: Recreates your physical dining room layout on the POS screen, including tables, booths, seats, outdoor patios, and bar areas.

  • Multi-Section View: Easily switch between different areas (e.g., Main Dining, Patio, Bar, VIP Section).

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2. Live Table Status Tracking

  • Open / Available: Clean and ready for new guests.

  • Seated / Occupied: Guests are at the table; an active order is in progress.

  • Order Sent: Kitchen is preparing food for this table.

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Steps to add, resize and delete tables from the floor plan:

​

  1. Login to Poshier with account has Admin access.

  2. Tap the edit button on the top-left function bar to enter edit mode.  Tap again to exit edit mode.

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  • Add Table

    1. Tap the "+" button on the top-right function bar.

    2. Enter the table name, number of seats.

    3. Select the shape of table (square or circle).

    4. Select the size for the table from small to x-large.

    5. Tap save to create the table.

    6. You should see  the table added on the floor plan.

  • Edit Table

    1. Tap a table to bring the table info panel.

    2. Edit the information as needed.

    3. Tap save to update.

  • Move Table

    • Hold a table to move around. Release to confirm position.

  • Resize Table

    • Hold on to the handle on the side and move to resize. Release to confirm the size.

  • Add a Floor Plan

    1. In the far right of the screen, tap the "+" above the "1" button.

    2. Enter a symbol to represent the new area.

    3. Tap the "Add" button to create.​​​​​

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